Return & Exchange

  • In case the product delivered does not match the size ordered, you are required to share the details with us at sanakhanofficial@gmail.comwithin 15 days from the delivery date.
  • Product images may slightly vary from the actual product due to photographic lighting sources or may differ based on your screen resolution and other settings. Therefore, products cannot be exchanged for this reason. Exchange request will only be catered if a product is defected or a wrong product has been delivered.
  • Products purchased on Sale cannot be returned, exchanged or refunded (neither online nor in-stores).
  • Items bought on full price that are now on sale will be exchanged at the discounted price.
  • SANAKHAN does not offer refunds, except in case of prepayments where an item is either out-of-stock, wrong product has been delivered or the product has any kind of manufacturing defect.
  • We do not offer cash refunds.
  • Refunds may be offered in form of a voucher with 1 month validity.
  • In case of prepaid orders, refund for the defected product will be processed after the product has been returned to SANAKHAN. Refund may take up to 15 working days to reflect in your account from the time we have received the product.
  • Cosmetics cannot be exchanged, returned or refunded.
  • We do not have a return/exchange policy for international orders.

Size Exchange Policy

  • In case the product delivered does not match the size ordered, or is not according to the size chart mentioned on website, you are required to return the product to SANAKHAN by reaching out to us atsanakhanofficial@gmail.com within 15 days from the delivery date.
  • Product must be in its original condition and packaging; unworn and unused with the price label, hangtag and care label attached.
  • Our customer support team may redirect you for exchange to any SANAKHAN outlet near you.
  • This is only applicable for orders delivered within Pakistan. Currently, we do not offer exchanges for international orders. International customers are required to email us atsanakhanofficial@gmail.com and we will assist you.

Exchange Timeline

  • We aim to process all claims within 7-10 working days from the date we have received the returned item.
  • During peak days, please expect up to 15 working days for the claim to be processed.

Order Cancellation

  • Once the order has been processed, it cannot be cancelled.
  • SANAKHAN reserves the right to cancel orders for certain reasons, which may include; unavailability of products or debit/credit card payment is declined.